Identification process for qualified electronic signatures that comply with eIDAS

Question

last year, I went through the Identification process where the signatory presented his passport to a DocuSign verification officer via webcam, and after having the officer confirm his identity, he obtained a security code for qualified electronic signatures via SMS and then executed a qualified electronic signature.
I don’t remember what I should select to go through the same procedure as last time in the DocuSign’s platform, where the verification officer confirms the signatory’s identity via webcam. Is this identification procedure no longer available?

On the other hand, when I used the “DocuSign ID Verification for EU Advanced with Liveness” method of Identity Verification this time, I was able to proceed to the electronic signature without speaking with the verification officer via webcam, simply by taking a picture of my passport and a video of my face. Does an electronic signature in this procedure count as a valid qualified electronic signature that complies with eIDAS?

Christopher.Alpizar · Accepted Answer

Hello @Hitoshi Nakajima,Thank you for reaching out to the Docusign Community.Are you only a signer of the envelope or also the sender? Are you referring to IDnow verification? If yes, please see the question How do I sign using qualified electronic signature via IDnow?, in the What is a qualified electronic signature? FAQ article.Is this envelope for a US transaction or an EU transaction or another part of the world?Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.Let us know if you need further assistance.Best regards,Christopher | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue.

Hitoshi Nakajima · Answer

Dear Christopher,Thank you very much for the helpful information! It is very helpful.kind regards,Hitoshi

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