ID # Refund Request - I should not be charged $769.05 for a Freemium Account

Question

ID # ********* Refund Request - I should not be charged $769.05 for a Freemium Account  please refund immediately. A credit card dispute will be the next step to resolve.  Why is there no other way to request a refund in-app or creating a ticket.   Why is this the only avenue to connect with support?

Melanie.Panguito · Accepted Answer

Hi ​@Acupofshe,Thank you for reaching out and a warm welcome to the Docusign Community! It's certainly not ideal when you expect a service to be free, then encounter a charge.Understandably, you're frustrated, and I know you need answers.We’re here to help where we can, but any billing-specific questionsshould be discussed directly with Support for review and investigation:Open a case in the Docusign Support CenterHow do I contact Docusign Customer Support?Important Changes to Docusign SupportI understand that the situation has caused you some inconvenience, and I sincerely apologize. I hope the instructions are helpful and will help you resolve things. Please let us know if you need further assistance. Thank you!Best,Melanie | Docusign Community ModeratorIf this pointed you in the right direction, go ahead and click “Best Answer”!

Melanie.Panguito · Answer

Hello ​@Acupofshe,How are you? I'm checking in to see if you still needassistance. If you run into any issues, we're happy to help with those here. Wishing you a smooth rest of your day!Best,Melanie | Docusign Community ModeratorIf this pointed you in the right direction, go ahead and click “Best Answer”!

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