Hi ​@Acupofshe,

Thank you for reaching out and a warm welcome to the Docusign Community! It's certainly not ideal when you expect a service to be free, then encounter a charge. Understandably, you're frustrated, and I know you need answers. We’re here to help where we can, but any billing-specific questions should be discussed directly with Support for review and investigation. The workaround for creating a case is to use the bottom part of the page, which allows you to submit a case without logging in to your account. Link: Get Support > More support options > I can't access my account > Other issues.

I understand that the situation has caused you some inconvenience, and I sincerely apologize. I hope the instructions are helpful and will help you resolve things. Please let us know if you need further assistance. Thank you!

Best,
Melanie | Docusign Community Moderator
If this pointed you in the right direction, go ahead and click “Best Answer”!

Hello ​@Acupofshe,

How are you? I'm checking in to see if you still need assistance. If you run into any issues, we're happy to help with those here. Wishing you a smooth rest of your day!

Best,
Melanie | Docusign Community Moderator
If this pointed you in the right direction, go ahead and click “Best Answer”!