I was charged after Canceling My account.

Forum|Forum|1 year ago
March 3, 2025
12 replies
186 views

2/13/25 I cancelled my Docusign Account, and have confirmation of it. Yesterday I was charged $850 +/- for the renewal. What I am gathering, is that I can not get any support on the phone, and when I log in to ‘Make a ticket’ the only option for me is to see my old created tickets but not create any new ones. I presume this is since my account has been made in to a ‘free account’ can somone help me get the refund on my Credit card I should have?

Billing

Best answer by marco.tanglao

Hello @Jbail

Thank you for reaching out here in Docusign Community.

We apologize for any inconvenience that this charge may have caused. Rest assured that we’ll do our best to help.

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2/13/25 I cancelled my Docusign Account, and have confirmation of it. Yesterday I was charged $850 +/- for the renewal. What I am gathering, is that I can not get any support on the phone, and when I log in to ‘Make a ticket’ the only option for me is to see my old created tickets but not create any new ones. I presume this is since my account has been made in to a minecraft for ios ‘free account’ can somone help me get the refund on my Credit card I should have?

That sounds frustrating! Try reaching out to Docusign’s support via their online chat or social media. If that doesn’t work, you might need to dispute the charge with your credit card provider. Hope you get it resolved soon!