I received an email that my document was voided because it had expired but when I searched for it, it's still active.

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It still has the original signers and dates.

M

Ma.Cubio

Community Moderator

Hello @icdcroutingdesk,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
To further check, please send the envelope ID via private message.

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

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M

Ma.Cubio

Community Moderator

Hello @icdcroutingdesk
How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

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