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I need to retrieve a docusign form from a log on but given timeframe it says it has been removed. I do have the security code for the document if that helps. Is it possible to retrieve a document which has been removed due to timeframe.
- Legacy User
Best answer by Community Expert
Hello,
Thank you for reaching out here in the DocuSign Community.
I understand you are trying to retrieve a document, please note that the security code has been removed from the post due to security reasons.
If the envelope was only deleted, then it is very possible to retrieve: https://support.docusign.com/s/document-item?language=en_US&bundleId=oeq1643226594604&topicId=lts1578456427969.html&_LANG=enus
However, if the envelope was purged, unfortunately, it can not be retrieved as it has been removed from our system completely: https://support.docusign.com/s/articles/Document-Retention-Envelope-Purge-What-you-should-know-before-using-these-features?language=en_US
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
- Docusign Employee
- Answer
Hello,
Thank you for reaching out here in the DocuSign Community.
I understand you are trying to retrieve a document, please note that the security code has been removed from the post due to security reasons.
If the envelope was only deleted, then it is very possible to retrieve: https://support.docusign.com/s/document-item?language=en_US&bundleId=oeq1643226594604&topicId=lts1578456427969.html&_LANG=enus
However, if the envelope was purged, unfortunately, it can not be retrieved as it has been removed from our system completely: https://support.docusign.com/s/articles/Document-Retention-Envelope-Purge-What-you-should-know-before-using-these-features?language=en_US
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
- Legacy User
This is my document. May I please retrieve it? I understand privacy, but I have entered my password and code.
- Legacy User
Hello,
Thank you for reaching out here in the DocuSign Community.
As mentioned in the previous comment, envelopes can be retrieved if they were deleted as these still remain in the DocuSign cloud: https://support.docusign.com/s/document-item?language=en_US&bundleId=oeq1643226594604&topicId=lts1578456427969.html&_LANG=enus
If they were purged, these can not be retrieved at all as it is also removed from the DocuSign cloud: https://support.docusign.com/s/articles/Document-Retention-Envelope-Purge-What-you-should-know-before-using-these-features?language=en_US
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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