Skip to main content

12 replies

Community Moderator
April 23, 2025

Hello ​@DeeDee Davis,


Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 
Unfortunately, once an envelope has been purged, there isn't a way to retrieve it, it is gone from not only your account but the system itself as well: Set Document Retention Periods

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

 

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Community Moderator
April 30, 2025

Hello ​@DeeDee Davis,

 

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

Let me know and I will gladly help you address the situation as soon as possible.


Best regards,
Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!