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I have input the incorrect phone number for the second applicant and she can’t continue on with the application form. Can I fix this, without having the first applicant complete their part again?
Thanks
Solved
I have input the correct phone number and client can't receive SMS
+1- Newcomer
Best answer by Alexandre.Augusto
Hello,
You are welcome to the Docusign Community!
If the sent envelope stills as Waiting for Other status so you can Correct the envelope. Find the pending envelope, click in the button Correct, fix the phone number to the 2nd signer, click Next, then the Correct button. Your signer will get a new email notification to sign.
Let me know if I answered your question, if so, I’d appreciate your Like, thanks!
If you’re going to reply me, use the @ then select my name, so I’ll get notified.
Best,
Alexandre
+18- Docusign Employee
- Answer
Hello,
You are welcome to the Docusign Community!
If the sent envelope stills as Waiting for Other status so you can Correct the envelope. Find the pending envelope, click in the button Correct, fix the phone number to the 2nd signer, click Next, then the Correct button. Your signer will get a new email notification to sign.
Let me know if I answered your question, if so, I’d appreciate your Like, thanks!
If you’re going to reply me, use the @ then select my name, so I’ll get notified.
Best,
Alexandre
- Community Moderator
Hi
I hope you are doing well.
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Christopher | Docusign Community Moderator
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