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Docusign Employee
Community UserDocusign Employee
Legacy User
August 11, 2019
Solved

I forgot my password. I got the code but it asked a security questions that I forgot the answer? How do I log in if this happens?

I forgot my password. I got the code but it asked a security questions that I forgot the answer? How do I log in if this happens?
Community ExpertAnswer
Docusign Employee
August 12, 2019

Are you the only DocuSign Admin on the Account? If not then another DocuSign Admin could reset your password. Otherwise you will need to create a DocuSign case to resolve this issue.

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3 replies

Docusign Employee
Community ExpertDocusign EmployeeAnswer
Docusign Employee
August 12, 2019

Are you the only DocuSign Admin on the Account? If not then another DocuSign Admin could reset your password. Otherwise you will need to create a DocuSign case to resolve this issue.

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Docusign Employee
Community MemberDocusign Employee
Legacy User
August 14, 2020

yes

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Docusign Employee
Community MemberDocusign Employee
Legacy User
August 14, 2020

yes

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