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I created and sent envelope but it's not in the Manage or anywhere!

Forum|Forum|2 years ago
April 29, 2024
18 replies
1314 views

I created it, sent it out, have people signing (and filling it in), I myself got the link to sign and fill it in, BUT… the envelope is nowhere to be found.

Not in the ACTIVITY, not in the SENT, I can only access it by the receive-to-sign-email I got…

I am in my 30-day trial and my profile is complete. I was thinking of a paid profile but this first experience is a huge cause of worry...

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Best answer by Vinicius.Rodrigues

Hi @RodrigoRodrigues @Jenniferm126 @Cait Lewis @J. Hamilton @david.geldermann @Delia Snyder @AMarina @Terri @Flora.Wilkerson @Marcie S

Update: Incident IM-39778 has been resolved. The Docusign development team was able to identify the problem and fix it promptly. No new envelopes sent from now on will be affected!

Regarding envelopes that were previously sent, some are being restored automatically, others will require manual action (to move do sent items again).
To know which envelopes you sent during this period, we recommend that you obtain a list through the Envelope Report. When you find the envelopeIDs, you can access them using the URL https://apps-d.docusign.com/send/documents/details/(completed envelopeID number with dashes) as long as you are part of the envelope flow (as recipient or sender).

If you want more information or require further assistance, please contact our Customer Support team mentioning incident IM-39778 in the subject of the ticket.

We are sorry again for what happened!

Show previous replies

T

Terri

New Voice

I created it, sent it out, have people signing (and filling it in), I myself got the link to sign and fill it in, BUT… the envelope is nowhere to be found.

Not in the ACTIVITY, not in the SENT, I can only access it by the receive-to-sign-email I got…

I am in my 30-day trial and my profile is complete. I was thinking of a paid profile but this first experience is a huge cause of worry...

Same thing is happening to me! I sent 5 emails about 10 minutes ago and now I cannot find them.

F

Flora.Wilkerson

Newcomer

I am also having the same issue, I have changed browser, cleared cookies and have not changed anything about how or what I do when creating docs for approval. I had this issue a while back with my searches not finding what I was looking for. I am now having the same problem again. Just today, it worked fine Saturday and now everything that I did today is not found. What makes it worse is you have no one to call who can quickly look into the issue. This is also not a user issue. You can not look for an envelope id number because your envelope is missing. I tried creating a new one, it was there then when I refreshed my screen it was gone. I am at a virtual standstill until this issue can be fixed.

T

Terri

New Voice

I sent out 5 envelopes this morning, They have been signed by all parties and I cannot find any of them.

This is an issue; a call back after 3 hours is not acceptable in this case. I have been a user for 3 years now.

M

Marcie S

Newcomer

Paid account here too and the EXACT same thing is happening to me as well! I can’t see any of the Sent envelopes or Completed envelopes from today. They just aren’t there. Tried all the “solutions” too of clearing cache and cookies or changing web browser and NOTHING is working! Lucking I’m still receiving email notifications for the Completed envelopes and am able to access them from the email but if I try to search for them in my account, there is nothing. So frustrating!

T

Terri

New Voice

Very frustrating. All I received was an emails saying we will be in touch in 3 hours ??

Vinicius.Rodrigues

Docusign Employee

Hi all!

Docusign identified a bug related to this issue, and since it’s impacting customers an incident was opened - as showed below:

Some envelopes are intermittently not appearing in Users Inboxes but can be found via search (IM-39778)

If you’d like to follow and receive updated about this bug, please access https://status.docusign.com/incidents/1dbph1zg44rw. Or, if you prefer, you can check on our status.docusign.com website.

Additionally, we encourage impacted customers to open a ticket reporting the issue, so the support team can map each impacted customer and offer personalized assistance once the issue is resolved.

We appreciate each of you reporting this issue and we apologize for the inconvenience!

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

Vinicius.Rodrigues

Answer

Docusign Employee

Hi @RodrigoRodrigues @Jenniferm126 @Cait Lewis @J. Hamilton @david.geldermann @Delia Snyder @AMarina @Terri @Flora.Wilkerson @Marcie S

Update: Incident IM-39778 has been resolved. The Docusign development team was able to identify the problem and fix it promptly. No new envelopes sent from now on will be affected!

Regarding envelopes that were previously sent, some are being restored automatically, others will require manual action (to move do sent items again).
To know which envelopes you sent during this period, we recommend that you obtain a list through the Envelope Report. When you find the envelopeIDs, you can access them using the URL https://apps-d.docusign.com/send/documents/details/(completed envelopeID number with dashes) as long as you are part of the envelope flow (as recipient or sender).

If you want more information or require further assistance, please contact our Customer Support team mentioning incident IM-39778 in the subject of the ticket.

We are sorry again for what happened!

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

R

RodrigoRodrigues

Author

New Voice

Amazing stuff! Duly handled and solved! Congrats!

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