Hello ​@Andrew_Grossett,

Thank you for reaching out to the Docusign Community! We understand you are considering cancelling your subscription due to your challenges with text field resizing. We know how frustrating it can be to have a feature you cannot use, especially when trying to complete an important task. Rest assured, I'm here to assist you to the best of my ability.

Let’s tackle a few of the issues you raised:

• Issue 1: Cannot log in support portal.

Is the email address you're using here in the Docusign Community also the one associated with your Docusign account? Are you encountering an error message when logging in to the Docusign Support Portal? Can you please try to clear your browser's cache and cookies, use a different browser, or incognito/private browsing mode, and try to Open a case in the Docusign Support Center?

• Issue 2: Unable to resize text field

The fields that can be scaled have sizing handles located at each corner. Can you please confirm whether you are unable to drag these corner handles to resize? 

Note: Fields which are populated automatically with recipient information cannot be resized. For example, the Name, Email, Company, and Title fields. When the recipient opens the documents to sign, these fields resize automatically to match the recipient information.

Articles:

About field resizing

Adjust the Size of a Field

I appreciate your patience and look forward to your update. Thank you!

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!

Hello ​@Andrew_Grossett,

I'm just checking in to see if you still need any help, and we'll gladly help you with any questions you may have. Have a great day!

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!