I cannot access past invoices after cancelling subscription

Hello ​@quchao17,

Thank you for reaching out to the Docusign Community! We understand the need to have access to your past invoices. Since you have cancelled your subscription, below is the workaround for free accounts:

Go here: Get Support. Do not log in to Docusign. Use the bottom of the page under More support options > I need a copy of my invoice. Provide your details, then submit. You will receive an email with invoices, or a Customer Support representative will reach out to you via email to verify your details.

If you come across any challenges during this process, please don't hesitate to send me a private message with your name, email address, and account number. Here if you need us!

Sincerely
Melanie | Docusign Community Moderator
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Hi ​@quchao17,

I'm just checking in to see if you still need any help, and we'll gladly help you with any questions you may have. Have a great day!

Sincerely
Melanie | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”

I am having the same problem and tried everything above. 

All I want is my past invoices and I cannot access them, nor can I speak to anyone at Docusign. Absolutely appalling service - it's non-existent!! No Chatbot, no email, nothing! I try and raise a support docket and it does not allow me to access it. I entered my details in the support sheet above...with this repeat response:

This is an automated response from Docusign. Our automated system was unable to verify the information provided in order to share past invoices from your Docusign account.

For further assistance, please take the following steps to connect with a Docusign Support Expert over live chat:

   1. Visit the Docusign Support Center and select the chat icon in the lower-right corner to start a chat session.
   2. In the chat window, type 'Connect with live agent'.
   3. Our Docusign Bot will ask if you want to contact Support. Select Yes.
   4. Share your name and email address when prompted.
   5. When prompted for your account number, enter it if you have it; otherwise, select No.
   6. Wait for Docusign Bot to connect you with a live Support Expert for further assistance.

My only hope is that someone from Docusign sees this!!! Shameful situation from a technology company. 

Hi ​@Sinead Butler,

Thank you for reaching out to the Docusign Community. I understand the frustration you must be feeling and I'm sorry for the challenges you've had in accessing past invoices. Let me make it up to you. Could you please send me a private message of your name, email address, and account number?

I look forward to your update. Thank you!

Sincerely
Melanie | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!

Hi ​@Sinead Butler,

Thank you for helping us resolve your case. I truly appreciate your cooperation.

If anything else comes up or you hit another roadblock, we’re here for you. 😊

Melanie | Docusign Community Moderator
Helpful? Mark it as "Best Answer" to help others too!

Thank you for your assistance ​@Melanie.Panguito. You have been an enormous help and my issue is resolved. 

I hope that Docusign will take on board these issues and supply a solution that is less tortuous. 

Hi ​@Sinead Butler,

You're most welcome! We truly appreciate your valuable feedback. Moving forward, should you encounter any issues with invoices or billing, and your account is currently free, you can proceed by following these steps to submit a case:
Go here: Get Support. Do not log in to Docusign. Use the bottom part of the page under More support options > I can't access my account > Other Issues. Provide a complete description of the issue. 
However, if you encounter any challenges, feel free to check back in here at any time and we’ll do our best to help. Thank you for your understanding and cooperation. 😊

Melanie | Docusign Community Moderator
Helpful? Mark it as "Best Answer" to help others too!