i can't change my signature and initials on a document

Hello ​@DokuSigh ​@pleaserespond ​@matthew.holmes,

Thank you for reaching out, and welcome to the Docusign Community! Apologies for the delay in response but we appreciate your question and assure you that we are fully committed to providing you with the best service possible.

During signing session, you will still be able to change your desired signature on the envelope either you adopt signature, draw or upload. 
Once you open the envelope and click on the Signature Field here’s what will show up.

Either you adopt, draw or upload and decided to change your signature, you just have to click the signature field with your signature, and it will give you option to either “Change” or “Clear”
 

When you click on “Change” you will be routed to this screen where you can “Add” or “Edit” your signature.
 

Whether you click on “Add” or “Edit” you will be routed back to this screen Adopt Your Signature to redo your signature.
 

Note that once you completed the signing process, you will no longer have the option to change your signature for that envelope and you have to contact the sender to resend the envelope. Once envelope is completed you can no longer modify it.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hello ​@DokuSigh ​@pleaserespond ​@matthew.holmes,

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

Let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

This is EXTREMELY frustrating. I should be able to change MY signature without having to contact the original sender. Its time consuming and its frustrating.

Hello ​@Mn1258 
I understand that contacting the envelope's sender may take some time and that you need to wait until the envelope has been corrected and resent. However, you will only need to contact the sender if the options below are no longer available.
 

During the signing session, you will still be able to change your desired signature on the envelope, whether you adopt a signature, draw a signature, or upload a signature. 
Once you open the envelope and click on the Signature Field, here’s what will show up.

If you adopt, draw, or upload and decide to change your signature, you must click the signature field with your signature, which will give you the option to either “Change” or “Clear.”

When you click on “Change,” you will be routed to this screen where you can “Add” or “Edit” your signature.
 

Whether you click  “Add” or “Edit,” you will be routed back to this screen, Adopt Your Signature, to redo your signature.

Note that once you have completed the signing process, you will no longer have the option to change your signature for that envelope. You will have to contact the sender to resend the envelope. Once the envelope is completed, you can no longer modify it.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hello ​@Mn1258 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

finally found a way! go to https://account.docusign.com/me/ then on the right to your account, then 'manage profile' then signatures then you can add or delete. I deleted all the ones I didn't want then added my signature and initial on my app (easier for me to draw it on there). Had to the do inital steps on a desktop computer/web browser.

Hi ​@shopaddict88 
We appreciate you sharing your thoughts. Thank you.
 

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

It is difficult to understand why such a fundamental function—allowing a signature to be modified without requiring the entire document to be resent—is not available. Suggesting that the sender simply “resend the document” is not always a practical solution. In many cases, such as when dealing with HR departments, the process of resending can take several days. This delay can have serious real-world consequences; for example, access to housing may depend on a signed contract being submitted promptly. In situations where a single week’s delay could mean losing the opportunity to secure accommodation, the absence of this basic functionality becomes more than an inconvenience—it can directly affect people’s lives. I wish you would remember your users are human beings with a whole life and not just data wandering in an electronic virtual administration...

Hello ​@dokuslyverin 
We understand your frustration regarding the inability to change the signature within your Docusign envelope and the workflow delay this caused by requiring you to reach out to the sender for a resend. We recognize the significant impact this has on your efficiency..While the option to update signatures is generally available within the Docusign account and directly within the envelope itself, if these options are not present, it indicates that the sender of the document has specifically disabled this functionality. Unfortunately, this setting is entirely controlled by the sender's account, and as such, you will be unable to alter the signature on your end. We hope this provides clarity.Any feedback and product suggestions are welcome here Submit a feature request. That’s where ideas from Docusign users like you can submit ideas to improve Docusign’s features, and where you can also vote on ideas from other members.

You may also check  this article for your future reference.
Why Can't I Change My Signature?

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

Hello ​@dokuslyverin 

I hope you are doing well.  I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. 

Let me know, and I will gladly help you address the situation as soon as possible.

Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to Like👍and click "Best Answer"