Hi,
I’ve tried to get docusign support several times. Even though I’m logged in on window one, the support page opens in a new window and I’m not logged in there and it won’t let me log in.
I wanted to cancel my account today but they charged me before I could get to it. Have I any hope of a refund? I can’t even contact anyone to ask.
It’s really a horrible site for support and I would use something different the next time I need something signed.
Hi
We understand that the issue encountered with reaching customer support prevented you from cancelling your account on time; therefore, you were charged for the renewal. We are very sorry for the hassle and understand the importance of resolving this issue quickly. Allow me to help. Please send me a private message with your details:
Name:
Account Number:
Email linked to the account:
Looking forward to your update. Here if you need us!
Regards,
Melanie | Docusign Community Moderator
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