How to view completed documents

Question

I am unable to view past completed documents,  When I try to set the filter to “All Time” either nothing happens or it defaults back to “6 Months”  How do I view completed documents from All Time? I don’t have the verification email as I understood that Docusign stores all documents indefinitely.  From other posts this is a frequent and repetitive problem  Makes me want another solution than Docusign.

Jenny.Martin · Accepted Answer

Hello ​@AC16,Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.Can you please try these troubleshooting steps?1. Clear cache/cookies.2. Try a different browser(s), like Google Chrome and Microsoft Edge3. Use Incognito.4. Try a different deviceIf the completed document still does not show up after setting the filter to “All time,” we recommend that you submit a support case so that our support team can investigate further.You may follow the steps on this link:Open a case in the Docusign Support CenterShould you require any additional assistance, feel free to reach out. Thank you!Regards,Jenny | Docusign Community Moderator

Jenny.Martin · Answer

Hello ​@AC16,I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.Regards,Jenny |Docusign Community Moderator

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