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I am unable to view past completed documents, When I try to set the filter to “All Time” either nothing happens or it defaults back to “6 Months” How do I view completed documents from All Time? I don’t have the verification email as I understood that Docusign stores all documents indefinitely. From other posts this is a frequent and repetitive problem Makes me want another solution than Docusign.
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Hello
Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.
Can you please try these troubleshooting steps?
1. Clear cache/cookies.
2. Try a different browser(s), like Google Chrome and Microsoft Edge
3. Use Incognito.
4. Try a different device
If the completed document still does not show up after setting the filter to “All time,” we recommend that you submit a support case so that our support team can investigate further.
You may follow the steps on this link: Open a case in the Docusign Support Center
Should you require any additional assistance, feel free to reach out. Thank you!
Regards,
Jenny | Docusign Community Moderator
Hello
I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.
Regards,
Jenny | Docusign Community Moderator
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