Back to Docusign.com
Does anyone know how to stop an item from being purged? I made a mistake in putting a 1 year restriction on old agreements and am seeing a lot of my signed agreements to be purged in 14 days. Is there any way to stop this from happening? THANK YOU for any help, insights, support! Julie
Solved
How to undo an item to be purged?
+2- Newcomer
Best answer by Inki.Kim
- Docusign Employee
Hi Julie - as long as the 14 day period hasn’t passed, if you go into your Admin settings and disable the document retention period, the documents will be retained.
+2- Newcomer
Ok, so I did that but I’m still seeing the ‘purged soon’ check mark next to the docs...are you sure they’ll still be retained even with that notification? THANK YOU! :)
- Docusign Employee
- Answer
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationDocusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.