Hello ​@jrosinski,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.

I’m sorry to hear that you’re getting an error when you’re trying to sign or send an envelope. Let me try my best to help you out and resolve your issue.

Most of the time, the sender could have an error sending or trying to create an envelope. The resolution for this is to make sure that you have a proper permission profile set for your access.

Note that only administrators can set or edit a user’s permission profile. Therefore, I highly recommend that you contact your admin to check your permission profile. You may also send the template JSON file via direct message so I can try to reproduce the issue and provide an accurate resolution for this matter.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hello ​@jrosinski,
 

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

Let me know, and I will gladly help you address the situation as soon as possible.

Best regards,
Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!