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How to extend the validity of the docusign link

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Hi Team

Is there a way to extend the Expiry of the Docusign sign link send to user? Currently it expired after ~24 hours and they have to request for resend new link.

Please advise.

Michael.RaveAnswer

Docusign Employee

@Dharani

No, unless recipient authentication is configured for the envelope, the link will expire after 5 clicks or 48 hours. The time cannot be configured or extended.

If the recipient has a Docusign account, they can sign into the account to access the envelopes without accessing them through the personal link in the email.

This Docusign Support article contains additional details.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

Michael.Rave

Answer

Docusign Employee

@Dharani

No, unless recipient authentication is configured for the envelope, the link will expire after 5 clicks or 48 hours. The time cannot be configured or extended.

If the recipient has a Docusign account, they can sign into the account to access the envelopes without accessing them through the personal link in the email.

This Docusign Support article contains additional details.

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"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

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Dharani

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Conversation Starter

Hi @Michael.Rave

Thank you for the update, i will try to config the Authentication and see if that helps.

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Dharani

Author

Conversation Starter

Hi @Michael.Rave

I had one more question, do we have this setting specific to template or it would impact all the templates we have across organization?

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Michael.Rave

Docusign Employee

@Dharani

The expiration setting applies to everyone that uses Docusign eSignature. You could configure recipient authentication on a template level.

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Dharani

Author

Conversation Starter

Hi @Michael.Rave

Thank you , Is there a a document i can refer for the template level authentication configuration?

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Michael.Rave

Docusign Employee

@Dharani

Sure, it was linked in the article above and can be accessed via this link.

Working with a template will allow you to configure it only once and not every time you create an envelope.

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