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Hi Team
Is there a way to extend the Expiry of the Docusign sign link send to user? Currently it expired after ~24 hours and they have to request for resend new link.
Please advise.
Solved
How to extend the validity of the docusign link
+1- Conversation Starter
Best answer by Michael.Rave
No, unless recipient authentication is configured for the envelope, the link will expire after 5 clicks or 48 hours. The time cannot be configured or extended.
If the recipient has a Docusign account, they can sign into the account to access the envelopes without accessing them through the personal link in the email.
This Docusign Support article contains additional details.
+19- Docusign Employee
- Answer
No, unless recipient authentication is configured for the envelope, the link will expire after 5 clicks or 48 hours. The time cannot be configured or extended.
If the recipient has a Docusign account, they can sign into the account to access the envelopes without accessing them through the personal link in the email.
This Docusign Support article contains additional details.
+1- Conversation Starter
Hi
Thank you for the update, i will try to config the Authentication and see if that helps.
+1- Conversation Starter
Hi
I had one more question, do we have this setting specific to template or it would impact all the templates we have across organization?
+19- Docusign Employee
The expiration setting applies to everyone that uses Docusign eSignature. You could configure recipient authentication on a template level.
+1- Conversation Starter
Hi
Thank you , Is there a a document i can refer for the template level authentication configuration?
+19- Docusign Employee
Sure, it was linked in the article above and can be accessed via this link.
Working with a template will allow you to configure it only once and not every time you create an envelope.
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