Hi ​@James Henry,

Welcome to the Docusign Community—great to have you here!

Could you tell us a bit more about the context of your issue? For instance, a step-by-step description of what you were doing, any error messages you encountered, or a screenshot of the problem would be helpful. This will enable me (and the Community!) to give you the best possible answer.

I'm looking forward to hearing back from you!

Sincerely,

Melanie | Docusign Community Moderator
If this helped clarify things, feel free to Like👍and click "Best Answer"

Hey ​@James Henry,

How are you? I'm checking in to see if you still have questions or need further assistance. We’re here for you!

Sincerely,

Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"