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How to change my plan email from work to personal and keep my subscription

  • June 26, 2024
  • 2 replies
  • 67 views
C
Newcomer
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I have an account and my current work email is going to be changing. I need to migrate to a new email, but it is not working

Best answer by Christopher.Alpizar

Hello @ChristianAK,

 

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

 

We are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, Thank you for bringing this matter to our attention, I understand that you want to change the email linked to your user.

 

When you need to change your email address associated with your Docusign account, you can do so by accessing your user profile. If you still have access to your Docusign account, you can change your email address directly. However, if you no longer have access to your account, you will need to reset your password and regain access before changing your email address. More information at How do I update my email address in my Docusign account?

 

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

 

Let us know if you need further assistance.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

2 replies

C
Community Moderator
Forum|alt.badge.img+15

Hello @ChristianAK,

 

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

 

We are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, Thank you for bringing this matter to our attention, I understand that you want to change the email linked to your user.

 

When you need to change your email address associated with your Docusign account, you can do so by accessing your user profile. If you still have access to your Docusign account, you can change your email address directly. However, if you no longer have access to your account, you will need to reset your password and regain access before changing your email address. More information at How do I update my email address in my Docusign account?

 

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

 

Let us know if you need further assistance.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C
Community Moderator
Forum|alt.badge.img+15

Hi @ChristianAK,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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