Hello ​@Andrew_Sefton,

Thank you for reaching out here in the Docusign Community. Welcome to the Docusign Community and thank you for posting your concerns!

The TechSoup discount cannot be applied to an existing Docusign account unless you have also availed of the original account via a TechSoup discount.
Can you please provide your Docusign account number for us to double-check?

Looking forward to your response.

Best regards,

Rodolfo | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Thank you for your response. 
I was advised by DocuSign to:
> Cancel DocuSign subscription after downloading all agreements.
> Close DocuSign account
> Open DocuSign account using TechSoup discount 

Hello ​@Andrew_Sefton,

Thank you for the update. 

Yes, these are the correct steps to take advantage of TechSoup’s discount. You would need to create a new account.

I would suggest to download all completed envelopes and templates from your existing account first before closing as you will no longer have access to it once an account has been closed.

Let us know if you need further assistance with this.

Best regards,

Rodolfo | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello ​@Andrew_Sefton ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Let us know if you need further assistance with this.

Best regards,

Rodolfo | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!