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Question

How to add a cell phone number to my account

U
Newcomer
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How do I add my cell phone to my profile? When I try to add it, I just get an endless wait circle and the code is never transmitted. I tried voice and text, neither will get transmitted by docusign.

Thank you

3 replies

Alexandre.Augusto
Docusign Employee
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Hello, ​@uniforms911 

 

Perhaps, you faced a temporary issue with the feature because it works fine.

 

Try to use another browser or open an incognito window then try again.

 

I hope that helps, if so, I’d appreciate your Like.

 

Best,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com
U
Newcomer
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  • uniforms911Newcomer
  • Author
  • Newcomer
  • 1 reply
  • March 27, 2025

Thank you for trying Augosto. Nothing worked, I think my Mac OS is too old to play well with Docusign.

M
Community Moderator
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  • marco.tanglaoCommunity Moderator
  • Community Moderator
  • 442 replies
  • April 7, 2025

Hello ​@uniforms911 

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.

Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Marco Paulo | Docusign Community Moderator

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