‘Sign (they stopped using my full name, so I guess they just want to use last names, regardless of how rude it sounds) no longer gives me the option to Cancel my account. Instead, they continuously charge my credit card. This means that if I let the available credit slip below what ‘Sign wants to charge me, I will then be charged that amount - even though I do not use their service.
For the love of your greater deity (if you have one) - how do you get ‘Sign to stop charging you or otherwise let them know you no longer need their services?
Thanks!
Sean
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Hello @Sean F Hagen,
Thank you for reaching out, and welcome to the Docusign Community! We are thrilled to have you here and want you to know that we're all about sharing knowledge and supporting each other.
From what I understand, you're considering closing your account. We understand your decision, and we’re here to help you through this process.
If you’re just looking to wrap up your subscription but still want access to your completed documents, we recommend switching to a free plan instead of closing your account entirely. However, if you do decide to cancel, it's crucial that you download or print any documents you want to keep first—once your account is closed, you won’t be able to view them again.
If you are still having cancellation issues, please open a support case directly here: Open a Support Case. or The workaround for creating a case is to use the bottom part of the page, which allows you to submit a case without logging in to your account. Link: Get Support
Let us know if you have questions. Here to help!
Best,
Melanie | Docusign Community Moderator If this helped, feel free to mark it as "Best Answer" so others can find it too!
Hi there @Sean F Hagen,
How are you? I'm checking in to see if you still need assistance. If you run into any issues, we're happy to help with those here. Wishing you a smooth rest of your day!
Regards,
Melanie | Docusign Community Moderator If this helped, feel free to click "Best Answer"!
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