Hello ​@Sean F Hagen, 

Thank you for reaching out, and welcome to the Docusign Community! We are thrilled to have you here and want you to know that we're all about sharing knowledge and supporting each other.

From what I understand, you're considering closing your account. We understand your decision, and we’re here to help you through this process.

If you’re just looking to wrap up your subscription but still want access to your completed documents, we recommend switching to a free plan instead of closing your account entirely. However, if you do decide to cancel, it's crucial that you download or print any documents you want to keep first—once your account is closed, you won’t be able to view them again.

Here’s how to get started:

• Download or print your documents
• Cancel or downgrade your Docusign account
• If you signed up on a mobile device:
  • Cancel via the App Store
  • Cancel via Google Play

If you are still having cancellation issues, please open a support case directly here: Open a Support Case. Here are the steps and other options to reach out for customer support:
How do I contact Docusign Customer Support?
Important Changes to Docusign Support
Open a case in the Docusign Support Center 

Let us know if you have questions. Here to help!

Best,

Melanie | Docusign Community Moderator
 If this helped, feel free to mark it as "Best Answer" so others can find it too!

Hi there ​@Sean F Hagen,

How are you? I'm checking in to see if you still need assistance. If you run into any issues, we're happy to help with those here. Wishing you a smooth rest of your day!

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!