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How do I get support quickly? is there any way to speak to a customer support agent on the telephone?

  • July 2, 2025
  • 3 replies
  • 49 views
T
Newcomer
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I am not able to access my Docusign account, and am not getting a timely response from customer support.  Case ID 15534001.  This is affecting my business.  It has been approx 18 hours so far without any resolution or direction.  I am hoping that someone from Docusign sees this post and will help out!

Best answer by Melanie.Panguito

Hello ​@Thurmond,

Thank you for reaching out to the Docusign Community! We're truly sorry about the difficulties you've encountered, particularly the challenges in getting immediate support to resolve your case. Understandably, you're feeling frustrated, and I will do my best to help.

I made a follow-up on your case. I assure you that it is under review. You can reply to the email once Docusign Support sends you an update for the case. Thank you!

 

Sincerely,

Melanie | Docusign Community Moderator
Helpful? Mark it as "Best Answer" to help others too!

3 replies

M
Community Moderator
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Hello ​@Thurmond,

Thank you for reaching out to the Docusign Community! We're truly sorry about the difficulties you've encountered, particularly the challenges in getting immediate support to resolve your case. Understandably, you're feeling frustrated, and I will do my best to help.

I made a follow-up on your case. I assure you that it is under review. You can reply to the email once Docusign Support sends you an update for the case. Thank you!

 

Sincerely,

Melanie | Docusign Community Moderator
Helpful? Mark it as "Best Answer" to help others too!

M
Community Moderator
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Hi ​@Thurmond,

How are you? I'm checking in to see if you still need assistance.

If you run into any issues, we're happy to help with those here. Wishing you a smooth rest of your day!

 

 

Sincerely,

Melanie | Docusign Community Moderator
Helpful? Mark it as "Best Answer" to help others too!

Hengfeng Ge
Hero
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​@Thurmond 

You can reference the Docusign support plan.

https://www.docusign.com/features-and-benefits/support-plans-pricing

 

and the end it told:

¹Standard support for web customers only.

 

if your subscribition is from Docusign website, it is standard support plan and without call support.

 

It is best subscribe from a Docusign Partner like us, the Default support plan is silver success support. You can also get support from partner, they can open case on behalf of you and follow the case. 

 

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Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
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