How do I cancel my DocuSign membership?

Hello,

Thank you for reaching out here in the DocuSign Community.

We’re sorry to hear that you want to cancel/downgrade your account, but we can assist you through the process. We highly encourage downgrading to a free account, so you can retain access to all completed documents in the future.

Whether you downgrade to a free account or decide to cancel, you may want to make certain that any important documents have been downloaded to your personal device or computer. 

Once an account has been closed, you will no longer have access to any documents. 

Information on how to download completed documents is found here: https://support.docusign.com/guides/ndse-user-guide-download-or-print-your-document

Depending on how your account was originally configured, you may be able to cancel/close your account: https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account

If you don’t see that option available, please submit a Customer Support case here: https://support.docusign.com/en/contactSupport

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

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