How can we see if file was viewed?

Forum|Forum|4 months ago
April 28, 2026
2 replies
66 views

We used to be able to see if the percipient has viewed the file . That option seems to have been deleted. Is there a way to see if file was viewed?

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Noralynn.Niduaza

Community Moderator

Hi @Frank Agahi,

Thank you for engaging with the Docusign Community. We are pleased to have you here.

I’m sorry that you are having an issue with the recipient's viewed actions not showing on your end. Let me help you with this.

To better assist, could you please provide the Envelope ID and a screenshot of the issue? I’ll be glad to take a closer look and identify the cause. (Please remove any PII in the screenshot)

Looking forward to your reply!

Best regards,

Noralynn | Docusign Community Moderator

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Noralynn.Niduaza

Community Moderator

Hi @Frank Agahi,

I hope you’re doing great! I wanted to see how things are going on your end.

If there’s anything else you need or if we can help with anything further, please feel free to let us know. I’ll be happy to assist.

Best regards,

Noralynn | Docusign Community Moderator

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