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Hi! I have a paid plan. The billing history fails to load. I am trying to contact someone from the support team but all I see is that I can not open a case and I can also get wrong answers from the bot. How can I talk to any human to get the invoice and send it to our accountants?
Solved
How can I contact support?
+1- New Voice
Best answer by Pawan Gangwani
Hello
Welcome to DocuSign Community!
You can create a Customer Support case by clicking the link below. A Support Expert will be able to review your setup and offer suggestions.
https://support.docusign.com/en/contactSupport
Thanks!
+15- Digital Leader
- Answer
Hello
Welcome to DocuSign Community!
You can create a Customer Support case by clicking the link below. A Support Expert will be able to review your setup and offer suggestions.
https://support.docusign.com/en/contactSupport
Thanks!
+1- New Voice
Hello
Welcome to DocuSign Community!
You can find detailed steps on how to change your signature in both scenarios, here: https://support.docusign.com/s/document-item?bundleId=yca1573855023892&topicId=mrs1573855013078.html&_LANG=enus
You can create a Customer Support case by clicking the link below. A Support Expert will be able to review your setup and offer suggestions.
https://support.docusign.com/en/contactSupport
Thanks!
Hi Pawan,
Sorry but your answer is not related the the question.
- I was not asking about changing a signature.
- As I said, I can not create a Support Case as “Your Docusign plan does not support opening cases”.
There is a bug in the system that indicates I am on free account although I hav just paid for the whole year. I need someone from support team to contact but the system does not allow me to contact anyone.
+15- Digital Leader
Hello
Oh, My bad🫡! Can you tell me which plan, you are using right now? though mentioning the plan wise support.
Meanwhile sharing the steps If you are not able to open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support.
thanks!
+1- New Voice
Hello
Oh, My bad🫡! Can you tell me which plan, you are using right now? though mentioning the plan wise support.
Meanwhile sharing the steps If you are not able to open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support.
thanks!
Thank you Pawan!
Highly likely the standard one. I just can say that I paid $120 for 1 year of eSignature personal. I’ll try to follow your advice, many thanks for helping!
- Community Moderator
Hello
I hope you are doing well.
If you found the response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post?
It helps other community members who might have similar questions.
Best regards,
Marco Paulo | Docusign Community Moderator
- Community Moderator
Hello
I hope you are doing well.
If you found the response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post?
It helps other community members who might have similar questions. Thank you!
Best regards,
Marco Paulo | Docusign Community Moderator
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