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Legacy User
September 2, 2020
Solved

How can a 3rd-party auditor verify DocuSign-signed documents printed on paper?

  • September 2, 2020
  • 13 replies
  • 1943 views

Is it possible for a 3rd-party to simply verify the authenticity/legitimacy of the DocuSign-signed documents by looking up the "Envelop ID" or other alphanumerical identifiers that appear on the printed document?

Can an auditor go to a website or a DocuSign portal to type-in the alphanumerical "Envelop ID" or other identifiers that appear below the DocuSign signatures to see that these are indeed real?

The auditor simply wants to select some random samples to check and make sure that the printed pages of the PDFs are not some elaborate graphic creations by an artist.

Best answer by Community Expert

Hi there

No the Auditor would need to request the certificate of compliance from you to then complete the audit of the document.

The certificate will confirm the Envelope ID number of pages dates times and everyone involved in the process.

Regards

 

13 replies

Legacy User
October 18, 2022

Hi, data protection is of course a concern which would have to be dealt with, but there is lots of data that could easily be published which would help tremendously, first and foremost information on whether a document was actually signed through DocuSign, where the document was signed and how the signatures looked like when using DocuSign, for instance.

Legacy User
October 18, 2022

https://www.docusign.com/features-and-benefits/features

On this page if you scroll down you would see what the DocuSign signature looks like. It has the DocuSign by at top and an ID number that is linked to email address of the signer.

So you should quickly be able to see if it was signed in DocuSign. If they are on a mobile/touch device they may have the option to draw signature like you used to do with couriers on mobile devices. If they were on desktop/laptop typically they would select a style but essentially they would still contain the frame. There are some clients who do not have the frame but very limited and in special circumstances.

In terms of the Certificate this will always be available as you cannot delete a user account on DocuSign only close the account but the envelope and data is still stored and any admin would be able to obtain this. Also you have to have at least 1 admin on an account.

The best way forward is to obtain the actual PDF and not the scanned copy as I said essentially this is only a picture.

Happy to discuss further and assist and give an opinion if it would help.

As I said a lot of information is held by the Sender and the Signer would have some information but is limited.

 

Newcomer
November 26, 2024

From my standpoint as a transactional attorney based out of Mexico City, I am coming to the conclusion that the Certificate of Completion (CoC) is basically an almost worthless document.

Without the ability to easily verify its authenticity by a third party, it would not be very useful as a legally binding document here in Mexico. The problem is that any party involved in the signing process could easy deny its authenticity and the other parties would be helpless to prove its authenticity unless a judge, in a legal proceeding, formally requires Docusign (as a company) to validate that the document and CoC in question are actually valid and were in fact signed using Docusing and have not been altered since. 

This would of course be an issue in any proceeding and would depend on Docusign (as a company) to  actually care enough about the issue to reply to the judicial proceedings, which if they chose not to would not carry any legal consequences for them. Therefore, at the end of the day the CoC by itself would be useless if anyone were to dispute its authenticity and all the other parties involved would not be able to to prove its authenticity without the help of Docusign itself.