Horrendous support for Checkbox Group Validation defects

@Michael.Rave I was having issues with the check boxes as well. Thank you for suggesting the radio feature.  This was a good solution to get the form to perform like I needed it too.

Hi @Amanda Finnegan,

Thank you for following up.

I am glad to hear that you were able to use successfully radio groups for your use case.

We would really appreciate if you could mark a comment as the post’s Best Answer.

This helps other users find the solution to the issue in the future.

As always, don't hesitate to let me know if I can help with anything else in the meantime and I will lend a hand as soon as possible. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

I too am having the same issue as @DDIRC  → By selecting the “Exactly 1”, or “No more than 1” Validation option within the new Checkbox Group it does not restrict the end user to only 1 checkbox option. 

Hi @EliU,

Thank you for sharing your experience.

Using Radio Groups instead of checkboxes has proven to be a good alternative for these scenarios. Is this a possibility in your case?

Otherwise, we would need to take a closer look at the issue to confirm what it’s root cause could be.

Please let me know if I can help with anything else in the meantime and I will look into it as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

Radio groups is only available on a higher tier plan, not the standard plan. 

Hi @EliU,

Thank you for following up.

In that case it will be best for us to take a closer look at the issue through a live contact such as a screensharing session, in order to locate the root cause of the issue. To do so, please create a case and have a Support Expert look closely at your setup. 
https://support.docusign.com/en/contactSupport 
If you cannot open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support.

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

Hello, I am also having the same issue. I am working on a Template.  I have created several Checkbox Groups (using the Plus sign) with multiple checkboxes.  I need the signer to check 1 box only from the list of the choices.  I have tried changing the Checkbox Validation to:

• Select at least 1
• Select at most 1, 2, 3 etc. 
• Select exactly 1
• Select a range - and I’ve tried 1-1, 1-2, etc. 

If I can get the group to be labeled “optional”  the prompt still makes the signer go thru every option.  It should select one from the group and then move to the next section.  However some checkbox groups remain as “required” and prompt the signer to check off all of the boxes in teh group even though the Checkbox Validation says otherwise.

I do not have the option to choose a Radio button

Hi @KATH07712,

Thank you for reaching out to the Docusign Community.  

The Select at least 1 option should allow the signer to pick 1 checkbox and let them complete the field. If you are looking for the group to only accept 1 answer, then you will need to use Radios instead.

Let me know if I can help clarify any other questions or concerns and I will look into them as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

That means Docusign knowingly designed the software with a flaw. If only one checkbox can be selected in order to submit the form, then only one checkbox should be allowed to be selected.

I’ve used multiple e=sig software and Docusign is literally the only one which does not understand how illogical this is.

“He has to untick some checkboxes until the validation criteria is met”

That is literally the issue -- users should only be allowed to check one box before moving on to the next field. I don’t understand how you and the rest of Docusign’s support team don’t understand that you are just making more work for the signatories.. and making your company look foolish TBH.

“If you want them to be only able to tick a single value”

Well, yes, that is the point of the validation requirement, is it not??

It will not allow to select more than one value in the user interface.

Exactly why the system should not permit signatories to select more than one value in the first place (when the “exactly 1” validation criteria has been select)

How does this not make sense -- if the “exactly 1” validation criteria is in place, then users should only be able to check exactly 1 box. 

Maybe this will help the developers understand why this is an issue:

When the “exactly 1” validation requirement is in place, how does allowing signatories to check multiple boxes, and then require they go back and uncheck all but one box benefit the signatory??

No, if your system permits data validation on checkbox groups, then that validation should actually work.