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I have an employee who cannot access her envelopes.

She keeps getting the following error:

Hmm... can't reach this page.  The connection was reset. Try: Checking the connection, Checking the proxy and the firewall.  ERR_CONNECTION_RESET.

Employee stated experiencing this last week but previously it was working perfectly.

Any ideas for a fix on this?

there are some incidents last week. DocuSign was attacked by DDoS and some throttling policies were added.

https://status.docusign.com

Please open case with support team and select the level with P1 when you and your team still can't login Docusign and exclusion is a network issue.

 

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Hello ​@SpaceCaisse,

I hope you are doing well. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.