Hi team,

Thank you for reaching out here in the DocuSign Community.

The instructions to collect signatures with witnesses can be found in the article below:

Include a Witness for a Signer

Keep in mind that some advanced features and options are supported only in certain DocuSign plans. Your account plan might not support some options discussed in this help topic. For more information about which options are available for your account, contact your account administrator. To add DocuSign eWitness to your account, contact the DocuSign Sales team. Visit Contact Sales for contact options to reach our sales team.

Keep in mind that if further assistance is required, you can always submit a support case to have one of our experts assist you. by clicking the link below:

https://support.docusign.com/en/contactSupport

If you are not able to open the case on this page, you should scroll down to 'More Support Options' and select "I can't reset my password or don't have an account." you will have the option to fill out a form or calling Support.

Best regards,

Franklin H. | DocuSign Community Moderator