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My clients are rec’ing the below errror when trying to open and sign documents. I sent myself a doc as a test adn rec’d the same thing. HELP!!!!{"error":"internal_server_error","reference_id":"496aaf1f-fa5a-4b3c-a727-38cbec660a72"}

Hello ​@NicoleV,

Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.

Can you please try these troubleshooting steps?

1. Clear cache/cookies.

2. Try a different browser(s), like Google Chrome and Microsoft Edge

3. Use Incognito.

4. Try a different device

If the same error occurs, send me a private message and provide the affected envelope IDs so we can check it further.

 

Regards,

Jenny | Docusign Community Moderator

If this helped, feel free to click "Best Answer"!

 

 

Hello ​@NicoleV,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

 

Regards,

Jenny | Docusign Community Moderator

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