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My clients are rec’ing the below errror when trying to open and sign documents. I sent myself a doc as a test adn rec’d the same thing. HELP!!!!{"error":"internal_server_error","reference_id":"496aaf1f-fa5a-4b3c-a727-38cbec660a72"}Hello
Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.
Can you please try these troubleshooting steps?
1. Clear cache/cookies.
2. Try a different browser(s), like Google Chrome and Microsoft Edge
3. Use Incognito.
4. Try a different device
If the same error occurs, send me a private message and provide the affected envelope IDs so we can check it further.
Regards,
Jenny | Docusign Community Moderator
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