Skip to main content
arrow-left Back to Docusign.com

I canceled my account in December. We are now in April and I am still being charged -71.01 every single month. I can’t seem to talk to a real person. I tried to make a case, but my account is deactivated so, therefore, I can’t make case--yet I’m still being charged. A long google search gave me a phone number. But it was to the sales team. They didn’t transfer me or give me a way to contact anyone else. Basically just hung up. I am at a loss at what to do. 

Hello ​@Jedidaddy,

Thank you for reaching out, and welcome to the Docusign Community! I’m truly sorry to hear about your ongoing billing issue and the difficulty you’ve faced in reaching the right support team. Due to the sensitive nature of billing issues, we cannot address them in this public forum. Please submit a support case so a Docusign support can review and assist you with your billing concerns. To create a case without logging into your account, you may select the “I can’t access my account” option at the bottom of the page:  https://support.docusign.com/s/contactSupport?language=en_US&rsc_301

 

 

 

 

 

 

 

 

 

 

 

Additionally, if you're encountering specific issues, please feel free to provide more details here, and we may offer helpful insights.

 

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@Jedidaddy,

I hope you are doing well. If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post? It helps other community members who might have similar questions. If you require additional assistance, feel free to let me know, and I will gladly help you address the situation as soon as possible.

 

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Reply


Code of Conduct

Docusign Community

Code of Conduct