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Today i must sign contract in my working place, i received your link, for signing i need to show my passport, but the person who contacted with me said in our system we can not find your document, please advice what to do for next step? i need immediately to sign this contract. thanks you, looking forward hearing from you

Hi,

Thank you for reaching out to the DocuSign Community.

If you received an envelope to sign and need specific envelope/document information, you will need to contact the sender of the envelope, as they are the only ones that can provide you with the information.

If you do not have the sender’s information to get in touch with, you can always reply to the email you received, DocuSign sends email notifications on behalf of its users, if you reply to the email you received about the envelope the sender should receive it. 

You might find the following information useful:

How to contact the sender?

 DocuSign Signing FAQs

If you believe that you need further assistance, or require the assistance of a live agent, you can always create a Support Case to have a Support agent work with you. 

https://support.docusign.com/s/contactSupport

If you are not able to open a  Customer Support case via the above link, you can scroll  down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support.

Please click "Select as Best" below if you found the answer to be a valid solution to your issue. 

Thank you for using DocuSign, we hope you have a wonderful rest of your day!

Best regards,

Rebeca | DocuSign Community Moderator

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