I downgraded to a free account a month ago. I was billed a $15 “recurring payment” in March for an account. This is not correct- I shouldn’t be billed, I’m not subscribed to any paid membership level. My account is labeled as “freemium.”
None of the support articles are helping.
I cannot contact support or place a case ticket because I’m not a paid member. I just need to talk to someone about why I’m still being billed, but I can’t find an avenue in which to do so.
Hello
Thank you for reaching out here in Docusign Community.
We apologize for any inconvenience this bill may have caused, and I understand that you are having difficulties reaching out to a support or creating a ticket.
The workaround for creating a case is to use the bottom part of the page, which allows you to submit a case without logging in to your account.
https://support.docusign.com/s/contactSupport?language=en_US&rsc_301
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Marco Paulo | Docusign Community Moderator
Thanks- submitted that, will see if it works!
Hello
I hope you are doing well!
It appears that you were able to solve your issue.
Favor, please mark my answer as the "Best Answer 
" by clicking “Select as Best.”
It helps other community members who might have similar questions. Thank you!
Best regards,
Marco Paulo | Docusign Community Moderator
Hello
I hope you are doing well.
If you found my response to be a useful solution to your question, could you please click the "Best Answer " button at the bottom of the post?
It helps other community members who might have similar questions. Thank you!
Best regards,
Marco Paulo | Docusign Community Moderator
Yes! Waited until I could confirm solution worked. This does indeed work, thank you!
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