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I’m getting the error toast Envelope Limit Exceeded when I’m trying to send for e-signature using Docusign.
400 - Bad Request ENVELOPE_ALLOWANCE_EXCEEDED: The envelope allowance for the account has been exceeded.
I’m using a free account and I have unlimited envelopes in my Account settings. I shouln’t be seeing this error.

Hello ​@GC user,

Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.

From your description, you might be utilizing the developer/demo account. Can you send me a private message and provide your account email address and account number so I can check this for you?

Please let us know if you have any further questions. Thank you!

 

Best regards,

Jenny | Docusign Community Moderator

 

Are you using free product account or demo account?

 

FreeLink/甫连信息
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🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Hello ​@GC user,

I hope you are doing well. Just checking to see if you are able to provide the information that I previously requested? If so, please do so in a reply to this question so that I can further assist you with your issue.

 

Best regards,

Jenny | Docusign Community Moderator

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