GETTING ENVELOPE LIMIT EXCEEDED ERROR

Forum|Forum|1 year ago
May 27, 2025
3 replies
110 views

I’m getting the error toast Envelope Limit Exceeded when I’m trying to send for e-signature using Docusign.
400 - Bad Request ENVELOPE_ALLOWANCE_EXCEEDED: The envelope allowance for the account has been exceeded.
I’m using a free account and I have unlimited envelopes in my Account settings. I shouln’t be seeing this error.

J

Jenny.Martin

Community Moderator

Hello @GC user,

Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.

From your description, you might be utilizing the developer/demo account. Can you send me a private message and provide your account email address and account number so I can check this for you?

Please let us know if you have any further questions. Thank you!

Best regards,

Jenny | Docusign Community Moderator

Hengfeng Ge

Hero

Are you using free product account or demo account?

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

J

Jenny.Martin

Community Moderator

Hello @GC user,

I hope you are doing well. Just checking to see if you are able to provide the information that I previously requested? If so, please do so in a reply to this question so that I can further assist you with your issue.

Best regards,

Jenny | Docusign Community Moderator

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