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Question

I purchased a membership with TECH SOUP and now my account is locked due to an account balance cant request customer support because of the balance and now I am stuck in a never ending loop any advice

Ma.Cubio · Accepted Answer

Hi ​@ADS78— thanks for reaching out.We’re here to help where we can, but when it comes to billing or account changes, those requests need to come from a Docusign account administrator. If that’s not you, we recommend checking with your company’s admin to get started.For any billing-specific questions, you (or your admin) can open a support case directly here:Open a case in the Docusign Support CenterHow do I contact Docusign Customer Support?Important Changes to Docusign SupportStill stuck or unsure? We’re happy to help guide you.—Ma. Cassandra | Docusign Community ModeratorIf this pointed you in the right direction, go ahead and click “Best Answer”!

Ma.Cubio · Answer

Hello ​@ADS78I hope you are doing well.I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.Let me know, and I will gladly help you address the situation as soon as possible.Ma. Cassandra | Docusign Community ModeratorMark as “Best Answer” if this helped clarify things.

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.