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I purchased a membership with TECH SOUP and now my account is locked due to an account balance cant request customer support because of the balance and now I am stuck in a never ending loop any advice
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Best answer by Ma.Cubio
Hi
We’re here to help where we can, but when it comes to billing or account changes, those requests need to come from a Docusign account administrator. If that’s not you, we recommend checking with your company’s admin to get started.
For any billing-specific questions, you (or your admin) can open a support case directly here:
Open a case in the Docusign Support Center
How do I contact Docusign Customer Support?
Important Changes to Docusign Support
Still stuck or unsure? We’re happy to help guide you.
—
Ma. Cassandra | Docusign Community Moderator
If this pointed you in the right direction, go ahead and click “Best Answer”!
- Community Moderator
- Answer
Hi
We’re here to help where we can, but when it comes to billing or account changes, those requests need to come from a Docusign account administrator. If that’s not you, we recommend checking with your company’s admin to get started.
For any billing-specific questions, you (or your admin) can open a support case directly here:
Open a case in the Docusign Support Center
How do I contact Docusign Customer Support?
Important Changes to Docusign Support
Still stuck or unsure? We’re happy to help guide you.
—
Ma. Cassandra | Docusign Community Moderator
If this pointed you in the right direction, go ahead and click “Best Answer”!
- Community Moderator
Hello
I hope you are doing well.
I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.
Let me know, and I will gladly help you address the situation as soon as possible.
Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.
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