Free Form Signing Issue

Hello ​@Chris HH 

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.

If you see this error, "Freeform signing is not allowed for your account because it conflicts with other settings, please place fields for each signer," when trying to send a document with no fields placed (which puts the recipient into a free-form signing experience), it could be due to one of the following reasons: 

1. Your account has Document Visibility enabled. If Document Visibility is set to anything but "Off," then this disallows sending documents without tags.
    Solution: Turn it off in the Admin Area (or have your Admin do it if you're not the Admin), then sign out and sign back in. You can send documents through this Express Send or Free-Form option. 

2. An account feature may be disabled, disallowing free-form sending on your account. 
   Solution: Contact DocuSign Support via 👉 Open a Support Case

You may check this related article for reference.

• Document Visibility to Control Recipient Access

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

Hello ​@Chris HH 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to Like👍and click "Best Answer"