I just need to talk to someone at Docusign about my account. It seems like with the free version that you can’t submit a case. I have downgraded my account before the auto-renewal, but Docusign still charged me for an annual subscription. It is very frustrating because there is no way to get someone at Docusign to help me with this matter. Does anyone know of a contact email or phone number for support?
Hello
I’m sorry to hear that you are having issues opening a support case. I’d be glad to help you in getting assistance as well.
Here are the steps and options to reach out for support:
How do I contact Docusign Customer Support?
Important Changes to Docusign Suppor
This way you will be able to request for a refund for the auto-renewal charges.
Let us know if you need further assistance with this.
Best regards,
Rodolfo | Docusign Community Moderator
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