Fraudulent Activity

Question

I believe that fraud has been committed against my 84 year old mother. She called to try to cancel a subscription with Frontpoint Security. They tried talking here into a new contract. She said no. Now she got a new bill for services. Once we contact them about it, they said that they sent a new contract and she signed it with Docusign. My mother says that she never signed anything. I had them send me a copy of the so called contract and have the envelope number and the signature number. What can I do to prove this is fraud?

mr1 · Accepted Answer

​@Dusous1971Sorry you’re having this problem. Did the company send you the Certificate of Completion? That is a separate document that shows where/how the agreement was signed. I believe it is how a document is proven to be legitimate.You may want to contact support and report this as a security issue:https://support.docusign.com/s/contactSupport?language=en_US&rsc_301good luckmr1

Christopher.Alpizar · Answer

Hi ​@Dusous1971,I hope you are doing well.I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.We appreciate you making us aware of bad actors using the DocuSign product inappropriately. Our Security teams have created an Incident Reporting guide on our Trust site.Please click the link below for up-to-date information on how to let Security know about  phishing or fraud attempts: https://www.docusign.com/trust/security/incident-reportingThere is also the “Combating Phishing: A Proactive Approach” whitepaper available here: https://www.docusign.com/sites/default/files/docusign_combating_phishing_whitepaper.pdfBest regards,Christopher | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue.

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