Fraud

Hello ​@Dolfan2751,

Thanks for reaching out to the DocuSign Community—it’s great to have you here! I’m sorry to hear about your issue. I’d be happy to help you get to the bottom of this.

Just to clarify, is this amount listed as a pending charge on your bank account, or is it tied to a specific envelope or document within DocuSign?

If this is a billing-related issue, could you please send me a direct message with the following details so we can investigate further?

• Your full name

• The email address linked to your DocuSign account

• Your account number 

• A screenshot or description of where you're seeing the charge

We truly appreciate your patience, and we’re here to get this resolved for you. Looking forward to your message!

Best Regards,

Jenny | Docusign Community Moderator

Hello ​@Dolfan2751,

Thank you for your message.

Have you tried to check if you can download the Certificate of Completion? This document includes the full audit trail with timestamps and signer details. To find it from the Admin > Inbox > locate the specific envelope, and look for the “Download” option.

Additionally, you may also report this to the DocuSign Fraud and Security team through our official reporting portal at https://docusign.i-sight.com/portal.

Let me know if you need further assistance.

Best Regards,

Jenny | Docusign Community Moderator

Hello ​@Dolfan2751,

I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addresses your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

Regards,

Jenny | Docusign Community Moderator