Fraud

Question

Got a action required Pending :$585.88 . I did not sign anything and its saying complete. It will not let me open it so i have no idea what that thing is. Any help please.

Jenny.Martin · Accepted Answer

Hello ​@Dolfan2751,Thank you for your message.Have you tried to check if you can download the Certificate of Completion? This document includes the full audit trail with timestamps and signer details. To find it from the Admin > Inbox > locate the specific envelope, and look forthe “Download” option.Additionally, you may also report this to the DocuSign Fraud and Security team through our official reporting portal athttps://docusign.i-sight.com/portal.Let me know if you need further assistance.Best Regards,Jenny |Docusign Community Moderator

Jenny.Martin · Answer

Hello ​@Dolfan2751,Thanks for reaching out to the DocuSign Community—it’s great to have you here! I’m sorry to hear about your issue. I’d be happy to help you get to the bottom of this.Just to clarify, is this amount listed as a pending charge on your bank account, or is it tied to a specific envelope or document within DocuSign?If this is a billing-related issue, could you please send me a direct message with the following details so we can investigate further?Your full nameThe email address linked to your DocuSign accountYour account numberA screenshot or description of where you're seeing the chargeWe truly appreciate your patience, and we’re here to get this resolved for you. Looking forward to your message!Best Regards,Jenny | Docusign Community Moderator

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