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FORMAT CHANGES FROM WORD TO DOCUSIGN

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My Word document recently started changing the format when it gets in Docusign. My signature block splits on a new page. Help!

(new HP computer w/GoDaddy to Microsoft suite)

eSignature

Vinicius.RodriguesAnswer

Docusign Employee

Hi @COLLEEN MARY !

@mr1 is correct, maybe your document is suffering a change because you’re using a non-supported font. One simple suggestion is try to save the file as a .PDF.

Currently, we do not have an article for the supported document fonts because the list is in constant change, any time a document uses a font that the system does not recognize, it will use the closest font that is currently available in the system font library.

We have a list of supported fonts for the DocuSign fields that can give you an idea of what types of fonts are supported for documents, please see Supported Fonts for DocuSign Tabs, be aware that this list is for the DocuSign Fields.

I hope this instruction can help you! Let me know if you have any questions!

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

M

mr1

Digital Leader

@COLLEEN MARY

I think someone else on the list had this issue - I believe they had a non-supported font in the Word document, so that when it was uploaded to DocuSign, the pages were split. Try using a single font (also check to be sure that any paragraph breaks/blank spots are in the same font as the rest of the document).

good luck

mr1

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MR1

Vinicius.Rodrigues

Answer

Docusign Employee

Hi @COLLEEN MARY !

@mr1 is correct, maybe your document is suffering a change because you’re using a non-supported font. One simple suggestion is try to save the file as a .PDF.

Currently, we do not have an article for the supported document fonts because the list is in constant change, any time a document uses a font that the system does not recognize, it will use the closest font that is currently available in the system font library.

We have a list of supported fonts for the DocuSign fields that can give you an idea of what types of fonts are supported for documents, please see Supported Fonts for DocuSign Tabs, be aware that this list is for the DocuSign Fields.

I hope this instruction can help you! Let me know if you have any questions!

Translate

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

M

Melanie.Panguito

Docusign Employee

Hello @COLLEEN MARY,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.