Fields Completed but can't Finish

Question

We have signed and completed ALL fields, but there is still red around the some fields, even though they have been completed.  This is preventing us from Finishing.

David.Schmitz · Accepted Answer

@reedt5Sometimes fields will have validations which require a specific format for the data presented such as Social Security numbers or the fields can only have Letters or Numbers. If you have completed a field and still are unable to select Finish, typically you will be brought back to the field that is not completed properly with an error message regarding the reason. Check this closely to verify the data inside the field is appropriate. Then I suggest reaching out to the Sender to determine how the field is configured and what is the expected data that needs to be entered if the error message is unclear.

nathaly.monge · Answer

Hello @reedt5,If you found the providedresponse to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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