Fetch Complete Docusign Document after signing in Production account

While fetching complete document after sign completion of document through docusign , I am not getting correct form of document, it’s content type is HTML, as well it was working fine in sandbox account, when i fetch document using Api, it appears to be in PDF format, now this is creating issue in production account.

Error says:
You need to enable JavaScript to run this app. and environment :”NAPROD” in html

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Hello, @sokinlegal

Check these two references:

https://stackoverflow.com/questions/75393436/cant-figure-out-how-to-authenticate-with-jwt-auth-for-docusign-esignature-api-f
https://stackoverflow.com/questions/66839196/getting-you-need-to-enable-javascript-to-run-this-error-while-fetching-result

I hope that helps, if so, I’d appreciate your Like here.

Best,

Alexandre

Hello @sokinlegal ,

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Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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