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Question

Fetch Complete Docusign Document after signing in Production account

  • December 16, 2024
  • 2 replies
  • 96 views

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While fetching complete document after sign completion of document through docusign , I am not getting correct form of document, it’s content type is HTML, as well it was working fine in sandbox account, when i fetch document using Api, it appears to be in PDF format, now this is creating issue in production account.

Error says: 
You need to enable JavaScript to run this app. and environment :”NAPROD” in  html

 

2 replies

Alexandre.Augusto
Docusign Employee
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  • Community Moderator
  • January 1, 2025

Hello ​@sokinlegal ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!