​@toniguad74 

If you did not have an account when the document was signed you can request that the original sender send you a new link.  

There used to be a link in the ‘expired’ message for you to request a new link, not sure if that is still true.

If you did have an account before the document was signed, the document would be saved to your account. NOTE: opening an account AFTER the document was signed will not make the document appear. Accounts are not retroactive.

good luck

mr1

Hello ​@toniguad74 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to Like👍and click "Best Answer"

yes still  not able to pull my doc up  said the sender voided out  i was hoping  i could still pull it from somewhere because i did sign it with doc u sign 

Hello ​@toniguad74 
Could you let me know if you received a notification that the envelope has been voided? If yes, there should be a link where you can access the envelope with the watermark “voided” on it.
To check, please send me the envelope ID via private message. Thank you.

Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to Like👍and click "Best Answer"

Hello ​@toniguad74 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to Like👍and click "Best Answer"