eSignature stamp

Question

Why does the 21 CFR Part 11 eSignature stamp show a different date/time than the time/date of signature on the certification of completion?  It looks like the stamp is defaulting to when the signature was accepted originally instead of when the document is signed.

Alejandro.Ramos · Accepted Answer

Hi ​@JenLan,Thank you for reaching out to the Docusign Community.It is expected behavior from eSignature displaying the signer’s time zone settings on the completed documents. And, the sender’s settings on the certificate of completion and website’s dashboard. You can find more details on this topic, here:How are time zone account settings used?Feel free to let us know if you need further assistance with this.Best regards,Alejandro R. | Docusign Community ModeratorPlease click "Best Answer" below if you find my reply to be a valid solution to your issue!

Melanie.Panguito · Answer

Hello ​@JenLan,I hope you are doing well.I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.Best regards,Melanie |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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