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ERSD Not offered??

Forum|Forum|2 years ago
April 30, 2024
18 replies
676 views

Can someone tell me what the above message means? is it just the disclosure that we wont see or does this negate the electronic signature all together.

Total Nube here, any information would be appreciated.

eSignature

Best answer by Ma.Cubio

Hello @Hey now.,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.

Upon checking, "Not Offered via Docusign" in your Certificate of Completion (CoC) indicates that the sender has disabled the display of the Electronic Records and Signature Disclosure (ERSD). This can happen for a couple of reasons:
Sender Configuration: The sender may have chosen not to offer the ERSD for the document you are signing.
Network Connectivity Issues: In rare cases, this message may appear due to network connectivity issues on your end, even if your account is configured to display the ERSD. In such instances, while the service still requires acceptance of the ERSD notice before proceeding to signature, a date/time stamp will not be reflected on the CoC.
If you think the ERSD date/time stamp is missing from your CoC in error, it is recommended that the sender re-execute the envelope.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Show previous replies

H

Hey now.

New Voice

I had this problem a while back. My account is set up through my company, and I did not have the Legal Disclosure option on my account either. Finally, I convinced my company Docusign Adminstrator to look into it. There was a setting they changed that impacted everyone in the company. Changing that setting fixed my problem. I do not know more details.

M

Ma.Cubio

Community Moderator

Hello @gpfaison
I understand how frustrating this is, especially when you’re being directed to a setting that isn’t even visible in your account. The “Legal Disclosure” (ERSD settings) is not available to all users by default. If you’re not seeing this option, it typically means one of the following:
You don’t have the required admin permissions, or the ERSD feature is not enabled on your account/plan.
As you mentioned that you already have multiple tickets regarding this matter, could you share the ticket numbers via private message so we can check them further?

Here’s a relevant article for your reference.
Enable the Electronic Record and Signature Disclosure for Your Account

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

M

Ma.Cubio

Community Moderator

Hi again, @Hey now.!

That’s great to hear—glad things are working now. If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community.

Wishing you a smooth rest of your day!

—
Ma. Cassandra | Docusign Community Moderator

G

gpfaison

New Voice

Hello,

I appreciate you reaching out and have been waiting for that 30 minute callback all day but nothing. The original case I submitted whereas they said it was fixed on 02/20/2026 is: 16847426. The case I submitted today that is still open is: 17220419.

Like you said I am 100% certain that my account does not have this option because I am the admin. I simply want to add the option.

Please let me know if you need any additional information with me. Again, I am the admin on the account.

Thank You

G

gpfaison

New Voice

And BTW the private messages aren’t working for me; When it hit the send button in the lower right hand corner I just get 3 dots and it never goes through.

M

Ma.Cubio

Community Moderator

Hi @gpfaison
Thank you for providing the information, and I’m sorry if you haven’t received a callback from the support expert. I already sent a follow-up on your behalf. Please keep your lines open so that the support expert can reach you as soon as possible.
We appreciate your patience and understanding.

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

G

gpfaison

New Voice

FYI- I finally got the right person who went in and did what was needed and now it’s showing.

I appreciate all the help and replies!

Thank You all so much 😊

M

Ma.Cubio

Community Moderator

Hi again, @gpfaison !

That’s great to hear—glad things are working now. If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community.

Wishing you a smooth rest of your day!

—
Ma. Cassandra | Docusign Community Moderator

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