Hello ​@SeeBee 
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 
Access errors with a Docusign envelope may result from an expired link, modifications made by the sender, or browser-related complications. In most instances, resolution will require contacting the sender directly.
 

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Sincerely,

Ma. Cassandra | Docusign Community Moderator
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Hi ​@SeeBee,

How are you? I'm checking in to see if you still need assistance. If you run into any issues, we're happy to help with those here. Wishing you a smooth rest of your day!

Sincerely,

Melanie | Docusign Community Moderator
If this helped clarify things, feel free to Like👍and click "Best Answer"