Error when I true to use the docusign button that was sent to me in an email

Question

Hello, Can you please help me? I am unable to access docusign documents sent to me. When I click the button in the email I receive I get an error message. I pasted it below. This happens both when using a VPN and not.

Ma.Cubio · Accepted Answer

Hello ​@SeeBeeThank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.Access errors with a Docusign envelope may result from an expired link, modifications made by the sender, or browser-related complications. In most instances, resolution will require contacting the sender directly.If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!Sincerely,Ma. Cassandra | Docusign Community ModeratorIf this helped, feel free to Like👍and click "Best Answer"

Melanie.Panguito · Answer

Hi ​@SeeBee,How are you? I'm checking in to see if you still needassistance. If you run into any issues, we're happy to help with those here. Wishing you a smooth rest of your day!Sincerely,Melanie| Docusign Community ModeratorIf this helped clarify things, feel free to Like👍and click "Best Answer"

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.