Log out, close your browser, verify your internet connection is good, open your browser, log in, and try again.

DocuSign is a web application and runs in your browser.  As such, if you lose internet connection, I believe the template editor can still function as it was already loaded--but your changes may not be reflected on DocuSign’s servers if your internet connection is spotty.

Hello ​@Gerri Lyon,

How are you? Favor, if the solution provided helped you, cleared things up, or pointed you in the right direction, please click Best Answer ✅" so others can find it too.

Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

Regards,

Jenny | Docusign Community Moderator

If this helped, feel free to click "Best Answer"!