New Voice

Solved

Error Message

Forum|Forum|1 year ago
April 8, 2025
6 replies
626 views

I am getting the following error message after making a correction to an email address for a person who should be receiving a document for initials and signatures. What does this mean? “The API request is forbidden. Request blocked due to excess usage”

Correct

Best answer by Melanie.Panguito

Hello @dandyjim,

Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.

I understand you are getting an error message when trying to correct an envelope. I sincerely apologize and rest assured that I'll make my best effort to help you.

To confirm, are you using a trial/free Docusign account? If yes, correcting envelopes are available only to users with paid Docusign plans. The option is to void the existing envelope, copy, and send it as a new one. Here is an article for your reference: Common sending issues > Need to correct an envelope.

I hope this is helpful. Please consider marking it as the 'Best Answer ✅' by clicking 'Select as Best.' This will help other users with similar questions find it more quickly and empower you to contribute to our Community. Please let us know if you need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

M

Melanie.Panguito

Answer

Docusign Employee

Hello @dandyjim,

Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.

I understand you are getting an error message when trying to correct an envelope. I sincerely apologize and rest assured that I'll make my best effort to help you.

To confirm, are you using a trial/free Docusign account? If yes, correcting envelopes are available only to users with paid Docusign plans. The option is to void the existing envelope, copy, and send it as a new one. Here is an article for your reference: Common sending issues > Need to correct an envelope.

I hope this is helpful. Please consider marking it as the 'Best Answer ✅' by clicking 'Select as Best.' This will help other users with similar questions find it more quickly and empower you to contribute to our Community. Please let us know if you need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C

ClareB

Active Voice

I am having the same issue on a paid developer account with full permissions. I’m in the sandbox trying to use bulk send with a CSV that has 40 recipients on it.

M

Melanie.Panguito

Docusign Employee

Hello @ClareB,

Thank you for reaching out, and welcome to the Docusign Community! We understand the inconvenience caused by the error and the potential delay in your team's workflow. Rest assured, I will make my best effort to help.

Just to confirm, you are using a Developer account, sent envelopes in bulk, which is successful. However, after making some corrections on a recipient email address, you encountered the error "The API request is forbidden. Request blocked due to excess usage”. Is that correct?

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C

ClareB

Active Voice

No. My error (with the same message as dandyjim’s) occurs before the envelopes are sent, when I upload the CSV and hit save on the CSV screen, so I haven't been able to send in bulk at all. I have tried clearing the cache and restarting to no avail.

M

Melanie.Panguito

Docusign Employee

Hello @ClareB,

Thank you for getting back to me and confirming. The error message is potentially related to limitations of a Developer account when using Bulk Send. Since this Developer is associated with a paid account, the best action is to have a Docusign support review the account and correct this. To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case.” Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center.

I understand that this situation may have caused some inconvenience, and I sincerely apologize. Let us know if you need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hengfeng Ge

Hero

@dandyjim @ClareB

Our customers also meet this issue before.So we open case for customer, and the support team reply:

I confirmed the envelope allowance error has occurred with this account. To resolve this issue, could you please provide the production account ID that this customer uses?

And we confirm with support team why needs provide production account ID:

his issue is not related to the production account, but we need this information to resolve it as it is a security-related issue.

If you not have production account, You are still in the POC testing stage. the best is contact Docusign Partner like us.

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.