Error Message

I am having the same issue on a paid developer account with full permissions. I’m in the sandbox trying to use bulk send with a CSV that has 40 recipients on it. 

Hello ​@ClareB,

Thank you for reaching out, and welcome to the Docusign Community! We understand the inconvenience caused by the error and the potential delay in your team's workflow. Rest assured, I will make my best effort to help.

Just to confirm, you are using a Developer account, sent envelopes in bulk, which is successful. However, after making some corrections on a recipient email address, you encountered the error "The API request is forbidden. Request blocked due to excess usage”. Is that correct?

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

No. My error (with the same message as dandyjim’s) occurs before the envelopes are sent, when I upload the CSV and hit save on the CSV screen, so I haven't been able to send in bulk at all. I have tried clearing the cache and restarting to no avail. 

Hello ​@ClareB,

Thank you for getting back to me and confirming. The error message is potentially related to limitations of a Developer account when using Bulk Send. Since this Developer is associated with a paid account,  the best action is to have a Docusign support review the account and correct this. To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case.” Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center. 

I understand that this situation may have caused some inconvenience, and I sincerely apologize. Let us know if you need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

​@dandyjim ​@ClareB 

Our customers also meet this issue before.So we open case for customer, and the support team reply:

I confirmed the envelope allowance error has occurred with this account. To resolve this issue, could you please provide the production account ID that this customer uses?

And we confirm with support team why needs provide production account ID:

his issue is not related to the production account, but we need this information to resolve it as it is a security-related issue.

If you not have production account, You are still in the POC testing stage. the best is contact Docusign Partner like us. 

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