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Erro no envio do documento docusing após colocar a senha do certificado!

Forum|Forum|1 year ago
May 28, 2025
14 replies
331 views

OLa,

Estou com um erro quando a usuária coloca a senha do ecpf, e faz o enviar do documento a tela 1/2/3/4/5 aparece e na sequencia aparece o erro em anexo.

Alguém ja viu essa situação, lembro que o certificado A3 está ok, pois em outra maquina com W11 funciona e envia.

obg

Suporte VIP

Hello, I have an error when the user enters the ecpf password and sends the document, screen 1/2/3/4/5 appears and then the error message appears in the attachment. Has anyone seen this situation? I remember that the A3 certificate is ok

eSignature

Best answer by Pzimmi

Hello, @Ma.Cubio ,

Thanks again for your support.

@Alex Maciel , @VIPVIP

Check the log file located in the path below:

C:\Users\WinUser\.docusignpki\log\log_aaaa-mm-dd.txt

In our case the user had a card from manufacturer “Thales”, that is managed by SAFENET.
For some reason the DOCUSIGN Extension/plugin did not recognize the PKCS#11 validation method.
First it did not find the location of IDPrimePKCS1164.dll and IDPrimePKCS11.dll, when this was fixed it didn´t recognize the PKCS#11 as a valid application.
“[Logger] Error creating PKCS#11 wrapper for C:\Progra~2\Gemalto\IDGO80~1\IDPrimePKCS11.dll ERROR java.io.IOException: %1 não é um aplicativo Win32 válido.”

We couldn't troubleshoot further or correct the issue totally since our user had to issue a new certificate, on a new card, now the manufacturer of the card is “GD”, that is managed by SAFESIGN.
No more issues with the PIN or signatures so far.

I hope this might be useful in case other users face similar problems.
Regards,
Pzimmi

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A

Alex Maciel

New Voice

U’re Huge, Pzimmi! Can’t thank you enough! I Really apreciate That

M

Ma.Cubio

Community Moderator

Hello @Pzimmi,

Thank you so much for sharing the information with us. We highly appreciate it, and it could be helpful to those with the same problem.

I want to confirm if you still need any other assistance. If you run into any problems, we're happy to help with those here.

Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

P

Pzimmi

Active Voice

Hello @Ma.Cubio ,

At this time I don´t need further assistance, thanks.

M

Ma.Cubio

Community Moderator

Hi again, @Pzimmi !

That’s great to hear—glad things are working now. If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community.

Wishing you a smooth rest of your day!

—
Ma. Cassandra | Docusign Community Moderator

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